안녕하세요
프로젝트는 마무리 하였는데 간헐적으로 일부 PC에서 hang되는 현상이 있어 고객사에서 불만이 이만저만이 아닙니다.
해서 각 솔루션 개발에 참여한 업체에서 분석작업을 하고 있는데 원인을 알수 없어 답답한 마음에 문의 드립니다.
- 고객사 PC환경
Windosw 7 (64bit), IE 64bit 10 버전 사용
- 탑재 솔루션
1. 전자결재솔루션 : 웹 환경 (32비트)
2. 문서보안솔루션 : CS환경 (64/32)
위 두 솔루션이 연계하여 업무시스템 구동
(문서보안 솔루션 : 생성된 전자문서에 대해 암/복호화 진행)
(전자결재 솔루션 : 생성된 전자문서 결재/승인/반출/처리등 업무 진행)
- 장애내용: IE를 통해 브라우징된 전자결재 솔루션에서 전자문서를 로딩하여 결재처리시 다운(hang)
- 각 개발사에서 덤프 분석한 결과 원인을 알수 없는 상태입니다.
- 단지 IE부분과 wow64win.dll에서 문제가 있다는 내용만 알고 있습니다.
하기 내용은 일부 분석한 파일입니다.
제가 알고 있는 정보는 여기까지이며, 전 기술자가 아니라 영업대표라(프로젝트 영업총괄)서 좀 더 디테일한 자료가 없네요 ㅠㅠ
참고하시고 혹시나해서 사이트를 알게되어 문의드립니다.
좋은 의견 및 해결안 부탁드립니다.
감사합니다.
FAULTING_IP:
ntdll!DbgBreakPoint+0
00000000`77680590 cc int 3
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000077680590 (ntdll!DbgBreakPoint)
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 1
Parameter[0]: 0000000000000000
FAULTING_THREAD: 0000000000000d2c
DEFAULT_BUCKET_ID: WRONG_SYMBOLS
PROCESS_NAME: iexplore.exe
ADDITIONAL_DEBUG_TEXT:
Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.
MODULE_NAME: ntdll
FAULTING_MODULE: 0000000077630000 ntdll
DEBUG_FLR_IMAGE_TIMESTAMP: 521eaf24
ERROR_CODE: (NTSTATUS) 0x80000003 - {
EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - .
EXCEPTION_PARAMETER1: 0000000000000000
MOD_LIST: <ANALYSIS/>
PRIMARY_PROBLEM_CLASS: WRONG_SYMBOLS
BUGCHECK_STR: APPLICATION_FAULT_WRONG_SYMBOLS
LAST_CONTROL_TRANSFER: from 0000000077727f48 to 0000000077680590
STACK_TEXT:
00000000`0529f848 00000000`77727f48 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!DbgBreakPoint
00000000`0529f850 00000000`7752652d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!DbgUiRemoteBreakin+0x38
00000000`0529f880 00000000`7765c541 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000000`0529f8b0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21
FOLLOWUP_IP:
ntdll!DbgBreakPoint+0
00000000`77680590 cc int 3
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: ntdll!DbgBreakPoint+0
FOLLOWUP_NAME: MachineOwner
IMAGE_NAME: ntdll.dll
STACK_COMMAND: ~2s ; kb
BUCKET_ID: WRONG_SYMBOLS
FAILURE_BUCKET_ID: WRONG_SYMBOLS_80000003_ntdll.dll!DbgBreakPoint
WATSON_STAGEONE_URL:
http://watson.microsoft.com/StageOne/iexplore_exe/10_0_9200_16843/53096f36/ntdll_dll/6_1_7601_18247/521eaf24/80000003/00050590.htm?Retriage=1
Followup: MachineOwner
FAULTING_IP:
ntdll!DbgBreakPoint+0
00000000`77680590 cc int 3
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000077680590 (ntdll!DbgBreakPoint)
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 1
Parameter[0]: 0000000000000000
FAULTING_THREAD: 0000000000000e20
DEFAULT_BUCKET_ID: WRONG_SYMBOLS
PROCESS_NAME: iexplore.exe
ADDITIONAL_DEBUG_TEXT:
Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.
MODULE_NAME: ntdll
FAULTING_MODULE: 0000000077630000 ntdll
DEBUG_FLR_IMAGE_TIMESTAMP: 521eaf24
ERROR_CODE: (NTSTATUS) 0x80000003 - {
EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - .
EXCEPTION_PARAMETER1: 0000000000000000
MOD_LIST: <ANALYSIS/>
PRIMARY_PROBLEM_CLASS: WRONG_SYMBOLS
BUGCHECK_STR: APPLICATION_FAULT_WRONG_SYMBOLS
LAST_CONTROL_TRANSFER: from 0000000077727f48 to 0000000077680590
STACK_TEXT:
00000000`06d3fc68 00000000`77727f48 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!DbgBreakPoint
00000000`06d3fc70 00000000`7752652d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!DbgUiRemoteBreakin+0x38
00000000`06d3fca0 00000000`7765c541 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000000`06d3fcd0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21
FOLLOWUP_IP:
ntdll!DbgBreakPoint+0
00000000`77680590 cc int 3
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: ntdll!DbgBreakPoint+0
FOLLOWUP_NAME: MachineOwner
IMAGE_NAME: ntdll.dll
STACK_COMMAND: ~2s ; kb
BUCKET_ID: WRONG_SYMBOLS
FAILURE_BUCKET_ID: WRONG_SYMBOLS_80000003_ntdll.dll!DbgBreakPoint
WATSON_STAGEONE_URL:
http://watson.microsoft.com/StageOne/iexplore_exe/10_0_9200_16843/53096f36/ntdll_dll/6_1_7601_18247/521eaf24/80000003/00050590.htm?Retriage=1
Followup: MachineOwner
-------------
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000000000000
ExceptionCode: 80000003 (Break instruction exception)
ExceptionFlags: 00000000
NumberParameters: 0
FAULTING_THREAD: 0000000000000e98
DEFAULT_BUCKET_ID: WRONG_SYMBOLS
PROCESS_NAME: SaViewX.exe
ADDITIONAL_DEBUG_TEXT:
Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.
FAULTING_MODULE: 0000000075810000 kernel32
DEBUG_FLR_IMAGE_TIMESTAMP: 50b84890
MODULE_NAME: wow64win
ERROR_CODE: (NTSTATUS) 0x80000003 - {
EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - .
MOD_LIST: <ANALYSIS/>
PRIMARY_PROBLEM_CLASS: WRONG_SYMBOLS
BUGCHECK_STR: APPLICATION_FAULT_WRONG_SYMBOLS
LAST_CONTROL_TRANSFER: from 000000007485aefe to 000000007487fe4a
STACK_TEXT:
00000000`0008e1c8 00000000`7485aefe : 00000000`00953060 fffff900`0000000d 00000000`000000ff 00000000`74da4d99 : wow64win+0x3fe4a
00000000`0008e1d0 00000000`74871750 : 00000000`c0140000 00000000`0008e2e8 00000000`0018f5d8 00000000`748ab142 : wow64win+0x1aefe
00000000`0008e220 00000000`7487281b : 00000000`0018f4cc 00000000`748554b0 00000000`74854fe0 00000000`0000004a : wow64win+0x31750
00000000`0008e270 00000000`7485b03a : 00000000`000002b1 00000000`0018f55c 00000000`0000004a 00000000`00000000 : wow64win+0x3281b
00000000`0008e2b0 00000000`748ad03b : 00000000`0018f524 00000000`7efdb000 00000000`7efdd000 00000000`7485af0c : wow64win+0x1b03a
00000000`0008e350 00000000`74832776 : 00000000`750372b9 00000000`748a0023 00000000`00000246 00000000`0018f370 : wow64!Wow64SystemServiceEx+0xd7
00000000`0008ec10 00000000`748ad132 : 00000000`00000000 00000000`74831920 00000000`76de5430 00000000`76cfecf1 : wow64cpu!TurboDispatchJumpAddressEnd+0x2d
00000000`0008ecd0 00000000`748ac54b : 00000000`00000000 00000000`00000000 00000000`748a4ad8 00000000`7ffe0030 : wow64!Wow64SystemServiceEx+0x1ce
00000000`0008ed20 00000000`76d14966 : 00000000`00263320 00000000`00000000 00000000`76e02670 00000000`76dd5978 : wow64!Wow64LdrpInitialize+0x42b
00000000`0008f270 00000000`76d11937 : 00000000`00000000 00000000`76d14071 00000000`0008f820 00000000`00000000 : ntdll!RtlUniform+0x6e6
00000000`0008f760 00000000`76cfc34e : 00000000`0008f820 00000000`00000000 00000000`7efdf000 00000000`00000000 : ntdll!RtlCreateTagHeap+0xa7
00000000`0008f7d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe
STACK_COMMAND: ~0s; .ecxr ; kb
FOLLOWUP_IP:
wow64win+3fe4a
00000000`7487fe4a c3 ret
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: wow64win+3fe4a
FOLLOWUP_NAME: MachineOwner
IMAGE_NAME: wow64win.dll
BUCKET_ID: WRONG_SYMBOLS
FAILURE_BUCKET_ID: WRONG_SYMBOLS_80000003_wow64win.dll!Unknown
WATSON_STAGEONE_URL:
http://watson.microsoft.com/StageOne/SaViewX_exe/6_7_5_229/52afff01/unknown/0_0_0_0/bbbbbbb4/80000003/00000000.htm?Retriage=1
[최초 등록일: ]
[최종 수정일: 3/21/2014]